Help and Support Desk Services

High-quality remote support and network monitoring services – every hour of every day.

Our remote support Help Desk provides an efficient way to provide immediate support to our customers. It’s convenient and fast. We’ve found that the vast majority of our customers’ technical problems can be resolved over the phone or with an online chat.

Over the years, we’ve continually refined our Help Desk, as well as our proprietary Help Desk Management Systems that makes this solution so powerful. Today, we offer customers the benefit of our Help Desk services in three distinct ways:

Comprehensive IT Service Desk Solutions Keep Organizations Winning with IT

Logik 7 offers many comprehensive IT service desk solutions for organizations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a full-blown technical service resource center. No matter what type of service desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.

Much more than a traditional service desk, the Logik 7 IT Support & Service Desk is staffed with over 250 certified US-based IT professionals, available to you 24x7x365. Our service desk provides an efficient way to provide immediate support to our customers — and our customers’ customers.

Ready to discover how Logik 7’s IT Service Desk can give you a competitive advantage?

When IT Issues Can’t Wait, Our 24×7 Help Desk Has Answers.

Need a live Help Desk to help resolve your IT problems? Live 24×7 Help Desk Support keeps businesses running quickly and efficiently.

Logik 7 offers unlimited 24×7 Live Help Desk support as a core feature in our Total Solutions managed IT service plans. And, we guarantee when you call our Help Desk you’ll be speaking to a live technical consultant within 60 seconds. Let the professionals solve your problems so you can focus on growing your business.

This always-available resource is staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization at any time.

Not all 24×7 Help Desk support is created equally. Thanks to our remote desktop live online support technology, our certified technicians are able to see exactly what is happening on a user’s computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the Help Desk consultants at Logik 7 can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection. Explore the benefits of having Logik 7 as your trusted Help Desk provider below.

Benefits of 24X7 Help Desk Services:

  • Knowledgeable, certified, US-based in-house staff
  • 24×7 coverage capability
  • Online live support featuring remote desktop technology
  • Online live chat support capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available

What is Live 24×7 Help Desk Support?

We understand the importance of your organization having immediate access to technical support. Our live 24×7 help desk support means your organization, large or small, can rely on quality IT help desk services 24 hours a day, seven days a week, 365 days a year – including weekends and all holidays. Any time anyone in your organization needs IT help and support of any kind, one of our 250+ certified help desk consultants will be there to solve your support questions.

Fast, US-Based Support in the Language You Need

Since its inception, our 24-hour help desk services have been based in the United States. We understand how difficult it can be when you call other 24×7 help desk support lines and cannot understand your consultant, let alone get the helpful answers you expect in a timely fashion. That is why we hold our consultants to a higher standard, as a result, when your organization calls our help desk, you can expect a response within 60 seconds in a language best suited for your needs.

Winning 24×7 Help Desk Support: Remote or Onsite

The 24×7 help desk consultants at Logik 7 can resolve most desktop PC problems your organization is experiencing as if they were standing right beside you. Our state-of-the-art support desk comes fully-equipped with the best technologies available to address and resolve your technology issues as fast as possible. We want to keep you winning with IT, and a slow resolution is not the answer.

However, if we cannot solve your issues remotely, we will schedule and deploy one of our certified field engineers to help you. In fact, with our Total Solutions Managed IT Services, we guarantee on-site resolution assistance to you and your organization next business day or sooner for technical issues that cannot be resolved remotely.

Rely on Our Help Desk Service to Keep Your IT Running

At Logik 7, we truly pride ourselves in providing you and your organization with the fastest, most reliable IT support thanks to our help desk consultants and our 24×7 help desk support. Our goals are simple: to make sure your IT systems are always up and running securely, and, to make sure your business continues to win with IT.